InstallationDoc.pdf

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If you are experiencing one or more of the following problems, the Pinnacle card you are using may not
have been installed correctly. Please read the entire document before following this installation procedure.
If you are not comfortable making low-level changes on your computer’s BIOS, please contact the
manufacturer of your motherboard so that they can provide you with assistance in making these changes to
your computer.
Problem:
A.
Card not found
> (possible
incorrect PCI slot or IRQ conflict)
B.
No frames captured
> (SCSI
and/or Capture card IRQ or PCI slot placement problem)
C.
Dropped frames
> (SCSI
and/or Capture card IRQ, PCI slot placement problem, capturing to C:
)
D.
Skipped frames
> (SCSI
and/or Capture card IRQ or PCI slot placement problem)
E.
Poor overlay
> (video
card driver, DirectX version or IRQ sharing problem)
F.
No audio
> (connect
speakers, IRQ sharing, or bad cable problem)
G.
Distorted audio
> (possible
IRQ, cable, or audio settings problem)
H.
No output to VCR or camera
> (Premiere
presets or VCR input selection incorrect)
I.
No input or capture
> (Premiere
presets, cabling, IRQ, or capture input selection incorrect)
J.
Jerky video
> (SCSI
and/or Capture card IRQ or PCI slot placement problem)
K.
Black lines in playback
> (SCSI
and/or Capture card IRQ or PCI slot placement problem)
L.
Audio/Video Sync out
> (not
using 29.97 FPS)
Installation:
DC30+, DC50, DC1000, DVD1000, DV200/300/500
After Premiere has been installed
and
updated to latest version, begin capture card installation.
1.
2.
Install Pinnacle card on PCI slot # 1 or #2 (re-arrange
cards if necessary)
Example of card order could be AGP video, next slot SCSI controller, and next slot Pinnacle capture
card, next slot LAN card, next slot sound card, etc…. If you need to change add-on card arrangement,
it is best to move one card at a time. Reboot the system and be sure the card you moved is working
correctly. If you need to reinstall the drivers for the moved card, do that at this time. Continue on in
this format, moving and setting up one card at a time.
3. Boot to BIOS and set ‘PnP OS’ to yes and ‘recourses controlled by’ ‘auto’ for Award and AMI BIOS
under PNP/PCI configuration.
4. Disable any unneeded Device IRQ’s (example USB, AGP VGA and any unneeded IDE controllers).
5. Before exiting and saving BIOS settings, be sure to enable ‘reset configuration data’ so that OS will
reconfigure changes made in BIOS IRQ settings.
6. For Phoenix BIOS set PNP to no.
7. When windows boots be sure that no background applications are running BEFORE proceeding with
installation of ANY software or hardware. (Get ‘Startup Cop’ software from
www.pcmag.com
or
press Ctrl+Alt+Del to close background applications).
8. Run installation of Pinnacle cards software and hardware.
9. After system has rebooted, be sure that Pinnacle card was installed on IRQ 9, 10, or 11.
10. For Windows 98 go to control panel click on system icon, device manager, then double click on
computer within the device managers window. For Windows NT 4.0, click on Start-> Programs->
Administrative Tools-> Windows NT Diagnostics, then click on the Resources tab. (For Windows NT
4.0, also use IRQ 9, 10, 11. Do not use virtual IRQ). For Windows 2000, right click on ‘My
Computer’ icon, go to ‘Manage’, double click on ‘System Information’, double click on ‘Hardware
Resources’, then click on ‘IRQ’s’.
11. For NT dual CPU motherboards, be sure that virtual IRQ’s are disabled. You can do this by disabling
MPS under advanced CMOS setup. If there is no ‘disable’ option, set MPS to ISA mode.
12. If the card did not go on IRQ 9, 10, or 11, go back to the motherboard BIOS setup and change it
manually by setting the PNP/PCI configuration from auto to manual. Depending on your BIOS
software, either change PCI slot to appropriate IRQ or set IRQ’s 9, 10, 11, 14 and 15 to PNP/PCI and
all other IRQ’s to Legacy ISA. This should force Pinnacle card to 9, 10, or 11 IRQ. If you are having
trouble with motherboard settings, refer to your motherboard manual or please contact your
motherboard manufacture for further assistance on assigning IRQ’s.
13. For various Premiere 5.1 issues, try deleting Premiere’s preference file PREM50.PRF
14. ******If PREM50.prf file has an icon that looks like a KEY, the file is corrupt. Double click on the
‘My Computer’ icon and select View-> Folder Options. Click on the ‘File Types’ tab. Scroll down to
‘PICSRULES File’ and remove it. If PREM50.PRF is still present under Premiere’s directory, delete it
again.
15. For best performance, do not share any IRQ’s for any device.
16. For best performance, have SCSI controller on 16-bit IRQ. (SCSI controller card should also be
installed on PCI slot #1 or #2 and preferably IRQ 14 or 15)
17. For best performance, install Sound card and LAN card on last 2 PCI slots.
18. For skipped, dropped or jerky video problems try setting “read-ahead optimization” to NONE (right
click on the ‘My Computer’ icon and select Performance->File system). Then check “Disable Write-
behind Caching for All Drives” (right click on the ‘My Computer’ icon and select Performance->File
system->Troubleshooting).
19. For overlay problems set video card to 16-bit high color. Check your video card for compatible
drivers/BIOS with the DirectX version that you are using. If overlay problems persist, you can
uninstall and reinstall DirectX. Use DirectX uninstaller available from
www.download.com
. Your
DirectX version is located in the DirectX folder under the Program files directory.
20. Also for overlay problems try decreasing or increasing “hardware acceleration” (right click on ‘My
Compute’ and select Performance->Graphics).
21. Be sure that all s-video, composite, DV, and audio connections are set correctly for your capture cards
input and output settings from within Premiere and/or capture cards control utility.
22. When Premiere first opens, be sure that you click on ‘load’ in the ‘new
project settings window’,
and
choose a Pinnacle preset for your capture card. These are recommended default settings for most
computer systems.
23. Be sure that you are capturing your footage to your capture drive by setting the ‘temp/captured
movies, video preview temps
and
audio preview temps’
to your capture drive in Premiere’s ‘scratch
disks/device control’
preferences.
24. Be sure that Premiere is installed on your C or system drive. Do not install Premiere on your capture
drive.
25. If audio and video sync is off, be sure you are capturing at 29.97 FPS. Be sure all audio tracks are the
same format and rate. You can also try rendering in a null or blank audio file throughout the entire
project on an unused audio track from within Premiere.
26.
CONNECT SPEAKERS
to the audio out on capture card so you can hear audio while editing and
outputting to tape.
27. When going out to tape, be sure your input selection on VCR is correct.
28. If you wish to view your footage on another computer that does not have a capture card installed, be
sure to render out clips using a software CODEC (i.e. Indeo or Cinepak).
29. Always keep OS, add-on card, motherboard BIOS, and motherboard chipset drivers updated with latest
versions.
30. If at anytime you need to uninstall Pinnacle capture card be sure to completely remove all software and
hardware drivers from the uninstall utility and check any uninstall documents from
www.pinnaclesys.com
After this, you may also boot in SAFE MODE, for 95/98, (press F8 at boot) to
remove any devices in the Device Manager that are listed more than once, or that are no longer used by
the system.
31. It is highly recommended that if you need to re-arrange your PCI slot or IRQ configuration, uninstall
and reinstall the capture card drivers so that the OS will recognize capture card and IRQ settings
correctly.
32. Before re-installing any add-on card or software that has previously been uninstalled, run
regclean.exe
(from
www.download.com)
to remove any leftover admissions within the Windows registry.
33. It is only recommended to use SCSI HDD 7200 rpm’s or faster for capture. However, if you choose to
use UDMA 66 HDD, be sure to have latest UDMA drivers and motherboard BIOS updates. Have
UDMA controller card also on 16-bit IRQ and PCI slot #1 or #2. Do not use standard IDE or UDMA
33 for capture or you may experience dropped/skipped frames, A/V sync problems, and/or black lines
during playback. If you are using VIA chipset motherboard and not Intel, be sure to load all the
necessary VIA chipset drivers at
www.viatech.com.
34. Some suggested data rate settings are:
a. CD-ROM > 500-1000k
b. VHS > 3000-3500k
c. SVHS > 3500-4000k
d. Hi 8 > 4000-4500k
e. Beta > 4500-5500k
35. To minimize memory/error messages, be sure to close all background application before working with
capture cards utilities and Premiere (Ctrl+Alt+Del).

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