IPOSSTokenUserGuide.pdf

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Global Registration Tool
IPOSS Token
3.0
User Guide
Overview
IPOSS Tokens allow users to create an installation location and/or gain access to an
existing location, perform IP Office equipment registration at the moment of product
installation, plus activate the IPOSS service contract
This User Guide will assist users with the general steps necessary in the Global
Registration Tool to complete Account Creation, IP Office Equipment Registration
(standard registration) and Token Redemption (contract activation) as part of the
IPOSS Token process
Contents
Access the Global Registration Tool ......................................................................................................... 2
Account Creation...................................................................................................................................... 3
Global Registration Tool Home Page .................................................................................................... 3
End Customer Account Creation Page .................................................................................................. 4
Account Creation Complete ................................................................................................................. 7
Register IP Office Equipment ................................................................................................................... 8
Technical Onboarding for Token Redemption ..................................................................................... 8
Token Redemption ................................................................................................................................. 11
Global Registration Tool Home Page .................................................................................................. 11
Token Redemption Page ..................................................................................................................... 12
Token Redemption Complete ............................................................................................................. 16
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Access the Global Registration Tool
Access the
Global Registration Tool
directly at:
https://support.avaya.com/grt
-Or-
From the
Avaya Support site
1. To access the
Global Registration Tool
via the
Avaya Support Site,
sign on
to the
support.avaya.com
site using your SSO login credentials.
2. Once you have logged in to your
Avaya Support Dashboard,
select
All Tools
available under the
Tools
section at the bottom of the screen.
3. Select
Global Registration Tool
– This will take you to the
Global
Registration Home
page
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Account Creation
Account Creation allows Business Partners to:
•
•
Create and gain access for the duration of the term to a new end customer
installation address to register products and activate maintenance coverage with
an IPOSS Token in the Global Registration Tool (GRT).
Gain temporary access to existing customer installation address. You can
register products and activate maintenance coverage with an IPOSS Token in the
Global Registration Tool (GRT).
Note: In order to complete the Account Creation for either scenario listed above, the user will need a
Token that has not yet been redeemed and will be entered and validated during the process.
Note: When entering the unredeemed token during the Account Creation process for validation, the
token is not being redeemed, only validated. The token is only redeemed during the Token
Redemption (contract activation) part of the overall IPOSS Token process.
Global Registration Tool Home Page
1. Select
IPOSS Token Redemption,
then
Account Creation
This will direct the user to the
End Customer Account Creation
page.
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End Customer Account Creation Page
2. Select
Country
from drop down list and click
Next
Note: The BPLinkID will be the used for registration purposes. This is auto populated based on login
credentials provided by the user. If the user creating the account
IS NOT
the registration partner,
enter the appropriate BPLinkID for the partner that will be performing registration
(Screen - Step 1 of 4)
3. Enter the
Account Address
and select
Search,
which will initiate a search of
existing Avaya records
(Screen - Step 2 of 4
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4. If any, the search results will display a list of similar records found, which are color
coded and ranked, based on exact or potential match to address entered color
coded based. In the case of requesting temporary access to an existing location,
select the
desired record
and
Next. Account creation is halted and the
Business Partner has temporary access to proceed with the Equipment
Registration and Token Redemption.
Note: Temporary access is granted for two weeks . For continued access, a Business Partner must
activate the contract by completing the remaining Equipment Registration and Token Redemption
steps. After which, the Business Partner is granted continued access through the duration of the
contract service term for the token.
Note: In the event duplicate records are returned, contact the local CMD team for assistance:
EMEA -
emeacmd@avaya.com
Canada -
vitalservice@avaya.com
US -
uscmd@avaya.com
-Or-
5. If creating a new installation address, select
Next
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