Self-Study Programme 295 Diagnosis with VAS 5051 5052 5053.pdf

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Service Training
Self-study Programme 295
Diagnosis with VAS 5051, VAS 5052
and VAS 5053
Procedures and Function
There are constantly new innovations in vehicles.
Simple tools are not suitable for diagnosis on
these vehicles, therefore increasingly complex
diagnosis systems are required.
Diagnosis in Volkswagen and Audi vehicles was
originally performed with the V.A.G 1550 tester
and has been further developed with the
V.A.G 1551 and V.A.G 1552 testers.
However, today’s vehicles have electronic
equipment that requires extensive diagnosis
functions.
This self-study program should help you use the
VAS 5051 vehicle diagnosis, measuring and
information system, the VAS 5052 vehicle
diagnosis and service information system and
the VAS 5053 vehicle diagnosis system properly
in the service core process and the diagnosis
process.
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This self-study program looks at innovations in diagnosis systems. Please refer to the operating
manuals for the latest information on use of these diagnosis systems. The screenshots are
examples and may differ from the screen content of the diagnosis systems. The number of
screenshots has been reduced to the essential for reasons of clarity.
NEW
Important
Note
The self-study programme shows the design and
function of new developments.
The contents will not be updated.
For current testing, adjustment and repair instructions,
refer to the relevant service literature.
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Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Diagnosis Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Vehicle Self-diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Measuring Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Guided Fault Finding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Guided Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Online Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Remote Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Emissions Testing Station . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Test Yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
3
Introduction
Core Service Activities in Networked Dealerships
The intermeshing of core service activities and all networking components ensures
trouble-free procedures.
Appointment preparation
Thanks to the current expansion of the
Volkswagen Audi workshop system VAWS to the
second module in the service core process, staff
handling appointments will be able to prepare
orders in full.
An order can then be opened quickly when the
vehicle is received without the help of the service
assistant.
q
Making appointments
When appointments are made, all customer,
vehicle and replacement vehicle data should be
entered.
The order data is then assigned manually and
automatically to the respective work areas and
required diagnosis and measuring equipment.
Staff qualifications are also taken into
consideration.
q
q
q
q
Recognised work items from the ELSA are
listed
Prices are imported from PASS
Packages are automatically set in order
Required parts are automatically
checked for availability in the parts
warehouse and any orders are made
Any further additions to the order
are entered
Receipt of vehicle
The service assistant receiving/ handing
over the vehicle has all relevant data on
his PC screen. If unexpected problems or
questions arise, the service assistant can forward
all new information and data straight to the
workshop, to the spare parts department and to
the dealership organisation. Querying the fault
memory with the VAS 5052 and VAS 5053 allows
the necessary repair work to be assessed in case
of a complaint.
Creating an order
The customer order is created on a blank order
sheet in the DMS and is forwarded to ELSA.
ELSA ensures display and selection of the order
and forwards it to the asanetwork. From there,
the tasks are forwarded to the workshop
equipment. After the order has been processed,
feedback is sent to ELSA and DMS. This rules out
the risk of losing information.
4
Post-processing
During post-processing by the call centre, you
can access the system-supported appointment
management again. All questions are sorted out
with the customer, his remarks can easily be
recorded.
The customer and vehicle data can be recorded
completely from the first to the last customer
contact.
Return of the vehicle/bill
The return of the vehicle/billing also benefits
from the networking as all order data is
transferred back to VAUDIS. Diagnosis and
repair protocols, displays and the order text are
available to the service assistant.
All customer questions can be answered directly
and clearly. The bill is itemised and clear.
Creating repair and service orders
The precise preliminary work allows fast and
reliable completion of the order. At the beginning
of the order, the mechanic is informed which
special tools and which spare parts are required.
The observation of all agreements and order
points ensure customer satisfaction. The VAS
tester is used to carry out the repair, for example,
the “Guided Fault Finding”, the service work and
the “Guided Functions”.
Quality control / preparation of the
vehicle return
It follows on immediately from the repair and
service creation. In the networked dealership,
the repair procedure can be referred to after the
final check. In future, it will be possible for the
service assistant to check the order status on the
progress monitor.
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